Questions & Answers
Frequently Asked
Booking & Reservation
How far in advance should I book my appointment?
To ensure your preferred experience, we recommend booking 2β3 days in advance for weekdays and 1β2 weeks for weekends. For group events or special packages, kindly reach out to us 2 weeks prior.
What is your cancellation policy?
Please note that all bookings are non-refundable. We are unable to facilitate changes or cancellations made within 24 hours of your appointment. For full details, please refer to our Booking & Cancellation Policy.
Do you accept walk-ins?
Walk-ins are always welcome, though we suggest a reservation to ensure your desired session is available.
Is there a minimum age requirement?
Our facilities are available to guests from the age of 6.
Do you offer Private Rooms?
Yes, our private suites offer an exclusive experience. These are complimentary for VIP Plus members, while other guests may enjoy an upgrade for an additional 30% fee. For more details on our VIP tiers and benefits, please reach out to us.
General Information
What services do you provide?
We offer a comprehensive range of wellness services, including massage therapy, physical therapy, meditation, and yoga. You may explore our full menu on our Services page.
What facilities are available?
Moc Huong Wellness features premium saunas, steam rooms, and private locker for both genders separately. Guests are invited to arrive 30 minutes early to unwind in our serene atmosphere, complete with soothing music and healthy refreshments. Please note that Jacuzzi facilities are exclusively available at Moc Huong Wellness An Khanh.
Are your services available to all genders?
We are delighted to serve all genders. Your comfort is our priority, with private rooms and separate facilities designed to ensure a relaxing, discreet experience.
Is there parking available?
Guests may enjoy complimentary parking throughout their visit.
Membership & Rewards
Do you offer VIP options?
VIP rooms are complimentary for our VIP Plus members. Other guests may enjoy these private spaces with a 30% upgrade fee. For long-term benefits, we offer two membership tiers: VIP (10% off services) and VIP Plus (15% off plus inclusive room access).
How does the Loyalty Card work?
Every visit brings you closer to a complimentary session. Simply collect nine stamps, and the tenth is yours to enjoy.
Do you offer gift vouchers?
Absolutely. Our gift vouchers are the perfect way to share a relaxing experience with loved ones. As a special courtesy, we offer two complimentary vouchers for every ten of the same value purchased.
Wellness Sessions
What should I wear?
Complimentary robes and slippers are provided for your comfort. We kindly ask that you leave them in your locker at the end of your visit.
Are your sessions suitable for pregnant women?
We offer a signature service specifically designed for mothers-to-be. Please share your details with us upon booking for a safe and personalized experience.
Can I request a specific therapist?
You are welcome to request a preferred therapist or gender. While we do our best to accommodate these requests based on availability, a selection fee of VND 30,000 will be applied.
Payment & Pricing
Which payment methods are accepted?
We welcome all major credit cards and cash. Please note that payments are kindly settled in local currency (VND).
Are taxes and service charges included?
Menu prices include service charges but are subject to VAT. Please note that service rates vary by location: 10% at Thao Dien and Saigon Pearl, and 15% at An Khanh.
Let's Connect!
Should you have any questions or simply wish to learn more, Moc Huong Wellness dedicated team is always here to listen. We will get back to you with care within 24 hours.
Contact Us